State Farm® Insurance Agent Angel Chaparro

"Teresa, thank you for the review, and we're excited to have you choose us for your insurance. Glad we were able to help you save money while providing more options, it is what we love to do for our clients! "

"Thanks Kaycee, we appreciate your referrals for our Auto & Home insurance, and are glad you've been continuing to receive great service! "

"Rodger, thank you so much for the kind review! We're so happy to hear that you've had great claims experience with us, and that you know we care about you and your family. Claims can be a very stressful time for our customers, and we strive to make it as low stress as possible. "

"Paige, thank you for your kind review - we're so happy to hear you've had a great experience with us and the service. Also glad that our team has been able to answer your questions about your insurance promptly & accurately. Let us know if there is anything else we can do for you in the future to help you and your friends with your insurance. "

"Thank you for taking the time to share your experience with our agency, we strive to provide great service and learn from any negative customer experiences. We sincerely apologize for the issues you have encountered and understand your frustration. We value long-term relationships with our customers and it is disheartening to hear that our service has not met your expectations since Doris left the office over 5 years ago. We would like to respond to a few of your concerns though, to be fair to any prospective customers & ensure accurate reviews to our agency. Based on the documentation that our team does make, we have always returned calls, it is a point of pride in our agency that if our customers leave a message we respond the same day even if we have to stay after hours to do so. We have had customers complain that we missed a call from them and didn’t call back, but after talking with them they do realize they did not leave a message so we are unaware to call them – but we do return all calls the same day for anyone that leaves a message. We are truly sorry for the frustration with the life insurance policy that was purchased about 11 years prior to your transfer to our agency, as there appears to be misunderstandings when you bought it on how term insurance works. We take this matter seriously and after investigating further to ensure that such incidents do not occur in the future, we do show notes based on a call your wife did have in late December with Kalum where she set up an appointment about the policy, and the reason was that he did explain the policy would increase automatically upon renewal based on how these policies work, and that we wanted to meet to discuss options that you still had available before that happened in July. However, unfortunately you both missed the January meeting to review the options available to you. Our goal is to provide exceptional customer service, and we regret that we fell short in this instance, including attempting to set follow up appointments when we didn’t get a chance to talk again about this policy before the July renewal. We appreciate your loyalty to State Farm over the past 30 years, and after your calls last week where we attempted to go over some of these concerns and ways to resolve them, we understand your decision to seek a different agent. We hope you find they meet your needs and expectations. If there is anything else we can do to assist you during this transition, please do not hesitate to reach out. Thank you again for bringing these concerns to our attention. We take your feedback seriously and will use it to improve our services going forward. Sincerely, Angel Chaparro"

"Thank you for the review & kind feedback Courtney! We appreciate you choosing us and are happy that you had a great experience with Kalum through the car insurance purchasing process! "

"Hi Ashley, I know we spoke about this 2 months ago per our previous post & continued communication with your parents. Sorry to hear you had concerns with a claim for your parents. I am not able to see anything about your or your parents' particular claim - however based on your feedback I can assure you that I and my team follow up on each & every claim within a few days of it being filed and various times over the course of the claim to completion when there are issues occurring. Please do call the office, let them know if something new is going on & we'd be happy to continue to help get this resolved again. We appreciate your feedback and look forward to being able to help your family get the service they need. "

"Lois, thank you so much for the kind review and we are so happy Kalum has been able to give you such great service for your auto & home insurance - we love being able to answer questions and offer great coverage while saving people money. We really appreciate you! "

"Thanks Lance! I've really enjoyed working with you over the years on mutual auto and home insurance customers. "

"Thank you for the kind review Frank, we thank you for trusting us to take care your auto, motorcycle and home insurance! "

"Thank you for the kind review Kaycee, we sure appreciate you allowing us to take care of your auto and home insurance! "

"Thank you for the kind review Jared, we're glad you've been very satisfied with us and our service! We really appreciate you! "

"Hi Sumner, we really appreciate you allowing us to take care of your insurance, and thank you for taking the time to give us a review about our service! "

"Thank you Lindsey! We really appreciate you allowing us to take care of your insurance and the very nice review! "

"Thanks so much for the review, we really appreciate you! "

"Jaffet, sorry we were not able to update the rate to the initial date of coverage, and for our error on the initial quote. We do apologize and appreciate your feedback so that we may continue to improve our service levels. If there is anything we can do for you going forward to make your experience with our office better, please do reach out to us and we will do all we can. Thank you again and we do appreciate your feedback and understanding. "

"Thanks Alex for the kind review, we really appreciate you & loved helping you save money and helping you with all of your insurance needs! "

"Debbie, thank you so much for the kind review! My team loves taking care of all of our clients' insurance needs - and takes pride in their prompt, friendly service. Thanks again for your continued support of our insurance agency!"

"Thank you so much Sarah, we really enjoyed talking with you & helping you out with your insurance!"

"Thank you Oliver, we really appreciate working with you on your insurance and saving you money! Glad we were able to provide you with the wonderful customer service that we always strive for!"

"Thank you Rachel, we really appreciate you! Our team loves making sure that our customers are happy with their service!"

"Thank you for the review, our team works hard to save people money and always do what's best for our clients. We really appreciate you choosing us and look forward to continuing to help you for years to come!!"

"Thank you! We appreciate you & your kind review."

"Thanks Sandra!"

"Felipe, thank you for the review, and for choosing us to take care of your insurance! We look forward to continuing to serve you for many years to come. Please stop by next time you're in the area, we'd love to meet you in person."